We take your privacy seriously and are committed to protecting your personal information. We follow the procedures set out in this policy when handling your data.

By using this website and providing your information, you accept these terms and consent to us using your information in accordance with this policy.

Information Collected

For the purpose of the Data Protection Act 2018, the data controller is Flowers by Katie. Contact details are shown at the end of this page.

We will use the information we collect about you lawfully, primarily to process orders and provide you with the best possible service.

If you use our services or contact us with an enquiry, we may collect personal information such as your name, phone number, e-mail address and postal address. This information is used only to respond to your enquiry or fulfil your order.

We will never collect sensitive information about you without your consent. We may contact you by telephone, post or email.

Use of Information

Your information is held securely in the UK. It may be accessed by our staff or trusted service providers who assist us. We may also share your details with third-party suppliers where necessary to fulfil your order. Your financial details (credit/debit card numbers) are not shared with suppliers.

With your permission, we may also use your information — and allow selected third parties to use it — to provide information about goods or services that may interest you. We will never share your information with third parties for marketing without your consent.

We may pass aggregated, anonymous website usage data to third parties, but this will not identify you.

If we need to transfer your information outside the European Economic Area (other than to fulfil your order), we will obtain your consent before doing so.

We aim to keep your information accurate and up-to-date. Please notify us of any changes and we will update or delete your information promptly.

Use of Cookies

Unless you opt out, our website may place cookies on your device. Cookies store small amounts of data relating to your browsing activity. They help improve your experience, allow faster login, enable website functionality and help us monitor usage.

You may decline cookies via your browser settings, although this may affect website performance. For details on managing cookies, please refer to your browser’s documentation.

Security

We use security measures to protect your personal information from unauthorised access, unlawful processing, accidental loss or damage. However, transmission of information over the internet is not completely secure. We will take reasonable steps to protect your data but cannot guarantee absolute security.

We will retain your information for as long as necessary or as required by law. We may disclose your information where required by law, or in the event that our business is sold or transferred.

You are entitled to request a copy of the personal data we hold about you.